Frequently Asked Questions (FAQ)

Answers to Help You Shop with Confidence

Welcome to the Maker Toybox FAQ! Below you’ll find answers to our most commonly asked questions about orders, customization, shipping, and more.
Still need help? [Contact us here].

🔧 Custom Orders & Personalization

Q: Can I personalize any product?
A: Many of our items offer customization options such as names, dates, or messages. Details will be listed on each product page. If you need something more specific, just send us a message — we’re happy to help!

Q: Will I see a proof before you engrave my custom item?
A: For most personalized items, we engrave based on the information you provide. If your order involves complex design work or logos, we may send a digital proof for approval before production.

Q: What type of files can I upload for a custom logo or design?
A: We recommend high-resolution files in SVG, PNG, PDF, or AI formats. If you're unsure, contact us and we’ll guide you through it.

📦 Orders & Shipping

Q: How long will it take to receive my order?
A: Most orders ship within 5–10 business days, depending on product complexity and current volume. Custom designs may take slightly longer.

Q: Do you ship internationally?
A: At this time, we primarily ship within the U.S., but reach out if you have a special request — we’re happy to look into it.

Q: What if my package arrives damaged?
A: Please contact us within 7 days with photos of the item and packaging. We’ll make it right as quickly as possible.

💳 Payments & Returns

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options offered through our checkout system.

Q: Can I return a custom order?
A: Due to the personalized nature of our products, custom orders are non-returnable unless there is an error on our part.
Non-custom items may be returned within 10 days — see our [Return Policy] for full details.

🧰 Maker Supplies & DIY Projects

Q: Are your laser-cut kits easy to assemble?
A: Yes! Most of our laser projects are beginner-friendly and come with simple instructions. If a project requires glue or tools, we’ll mention that in the description.

Q: Can I use your supplies with my own laser cutter or CNC machine?
A: Absolutely — our blanks and materials are ideal for makers who want to create their own designs. If you need specifics on thickness or compatibility, just ask!

🧡 Still Have Questions?

We’re always happy to help.
Visit our [Contact Page] or email us directly at support@makertoybox.com — we’ll respond within 1–2 business days.